Refund policy

Refund & Return Policy – Timeless Scents

We want you to love your purchase from Timeless Scents. If you’re not completely satisfied, we’re here to help.

Eligibility for Returns

  • Returns must be requested within 14 days of delivery.

  • Items must be unopened, unused, and in original packaging.

  • We cannot accept returns for opened fragrances, clearance items, or gift cards.

How to Start a Return

  1. Email us at [Your Support Email] with your order number and reason for return.

  2. We’ll provide instructions for sending the item back.

  3. Once received and inspected, your refund will be issued to your original payment method within 5–7 business days.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error or a damaged item.

  • We recommend using a trackable shipping method.

Exchanges
We only replace items if they are defective or damaged upon arrival. Contact us within 48 hours of delivery if you need an exchange.